Ensuring patient quality and safety
Ensuring that patient quality and safety is on the radar of every member of the Georgia Health Sciences community, whether their role is directly related to patient care or not. Georgia Health Sciences faculty, staff and students are our greatest ambassadors, and in many cases they are our patients, as well. The more engaged they are in our clinical mission, the better they can advance our mission.
Walked through the Georgia Health Sciences Medical Center or Children’s Medical Center
lately? If so, you know first-hand that compassionate service is the order of the
Receptionists greet you with a smile and ask how they can help. If you’re standing in a hallway looking confused, someone nearby is sure to offer assistance. Of course, if you’re a patient or family member, you know that every aspect of your experience reflects GHSU’s commitment to patient- and family-centered care. The Minding Your P’s and Q’s campaign is designed to complement our health care initiatives and make everyone on campus feel more invested in patient care. Learn more.
Other initiatives include the AIDET campaign, ensuring that caregivers acknowledge each patient, introduce themselves, estimate the duration of their stay, explain the treatment plan and thank them for trusting GHSU with their health. “We emphasize the always approach, meaning these elements of care always take place and nothing is ever left to chance,” McVicker said. Her staff also surveys patients, analyzes benchmarking data, deploys a Rapid Response Team to patients needing extra attention and employs many other measures to ensure quality and safety.