Telecommunications - Phones

Telephone Tutorials and Reference Guides

• Cisco IP Phone User’s Guide
• Cisco IP Phone Voicemail User’s Guide
• Call Forwarding / Transfer Calls
• Conference Calls
• How to Send a Page Through Enterprise Email
• GHSU Telecommunications Standards
• P-Phone Procedures
• Reporting Telephone Repair Problems

GAVOICEMAIL Service

• GA Voice-mail Web site
• Voice-mail Access Phone Number: 706-721-6160
• Steps to Access Your Voice-mail Account by Phone
• Quick Tips
• Voice-mail QuickStart Guide
  (For more detailed instructions, take the Online Training offered on the GA Voice-mail Web site)
• Frequently Asked Questions

Forms

• Repair Request Form / Form Instructions
  
  Note: For urgent issues, call the Service Desk at 1-4000 or 1-7500 and provide phone number, location, phone type (i.e. single-line, Comdial, p-phone) and model number. For most issues AT&T will respond within 48 hours.
   
• Telephone Work Order Request / Form Instructions

AT&T Timelines for Work Orders (in business days):
    1-19 Basic (1 & 2 line phones) Adding/Changing/Moving = up to 10 days
    1-19 Premium (P-Phone, Comdial & 4-Line phones) Adding/Changing/Moving = up to 17 days
    Over 20 Lines = Negotiated for the best possible date